Need Help? Having Problems?
If you have any problems or questions trying to place your order, please email us and we will work quickly to get your order placed.

Return Policy
For pre-orders only, we will issue a refund if delivery by mail or email has NOT been made by the time of the request for a refund.

Frequently Asked Questions
I never received an Order Confirmation email, did you receive my order?
     Order Confirmation emails are sent out automatically. This email is sent from orders@candacraft.com. Make sure to add this address to your safe list so that further communications are not sent to your junk mail folder. The email is generated from the information you provide in the order process, so if you typed your email address incorrectly, you will not receive the email from us. If you think this may be the case, please email us and we will send the Confirmation email to you and correct any typos in your order.

I haven't received my serial number for Sure Cuts A Lot, when can I expect it?
     Having your serial number emailed is a manual process that may take up to 24 hours if you ordered when the item was in stock. If you placed your order during a preorder period, you will receive your serial number within 24 hours of the item being back in stock. If you would like to know the status of your order, please do not hesitate to email us. Make sure to add orders@candacraft.com to your safe list to make sure you receive communications from us.

Do you sell the most current version of Sure Cuts A Lot?
     Yes, we sell the same version as the manufacturer. You can download the latest version or update the version you currently have on the Download page. The CD version is also the same version that the manufacturer sells.

How can you offer such a great price on Sure Cuts A Lot?
     We have chosen to keep the cost low so that everyone can afford this great software! This savings will also allow you to grab some other goodies in our shop :)

I haven't received my order, can you tell me when it shipped?
     We process orders and ship them within 3 business days. Depending on which shipping option you chose, it can take up to 4 days to reach you. Feel free to email us to check the status.

I ordered a pre-order item along with in-stock items. Will the pre-order item hold up my shipment?
Yes, the entire order will be shipped together when the pre-order items arrive. If you prefer to have your in-stock items shipped immediately, just email us and we will send you an invoice for the shipping amount.

Which shipping option should I choose?
If you are located in the US, choose First Class shipping. If you are located in Canada, choose First Class Shipping Canada. If you are located outside of North America, choose "Invoice Me For Shipping". We will send you a Paypal invoice for the exact shipping amount. If you have purchased Sure Cuts A Lot software and would NOT like the CD mailed to you, you may choose Download Only. This shipping option is only for this situation. If you have purchased other items in our store and choose the Download Only option, we will send you a Paypal invoice for the correct shipping amount and edit your order.

Do you ship internationally?
     Yes! We charge actual shipping which we can calculate before you place your order if you wish. If you would like insurance or delivery confirmation please let us know. 

I don't live in your area, but would love to attend your classes, do you sell class kits?
     Yes, we do! Send us an email and let us know which class you're interested in.
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